1. Our Role & Your Understanding
Welcome to EASYCRED, a product of FLUXCAP SOFTWARE PRIVATE LIMITED. We are a loan aggregator platform, not a direct lender. Our primary service is to connect potential borrowers with our network of lending partners, Direct Selling Agents (DSAs), and Loan Service Providers (LSPs).
EASYCRED does not collect, process, store, or transmit any payment card information (including credit card numbers, debit card numbers, CVV, PIN, or expiry dates). All payment transactions are exclusively handled by RBI-authorised, PCI-DSS-certified third-party payment gateways and aggregators. Any payment or refund queries related to EMI deductions, disbursements, or repayments must be directed to the respective lender or payment gateway.
By using the EASYCRED platform, you agree to the terms outlined in this policy.
2. General Policy on Fees & Refunds
For Borrowers:
Using the EASYCRED platform to search, compare, and apply for loans is completely free. We do not charge any fee for our aggregation services. Therefore, the question of a refund to a borrower for using our platform does not arise.
For Channel Partners (DSAs/LSPs):
EASYCRED facilitates agreements between partners and lenders. Partners are typically compensated via referral fee or commission from the lender upon successful loan disbursement. These referral fees are non-refundable once paid out.
3. Specific Scenarios Explained
| Scenario | Explanation & Refund Applicability |
|---|---|
| Loan Application Cancelled by Borrower | You can cancel anytime before signing the loan agreement and disbursement. Since our service is free, no refund process is involved. |
| Loan Application Rejected by Lender | If a lender rejects your application, you are not charged any fee by EASYCRED. |
| Technical Error on Platform | In rare cases of duplicate or incorrect charge, we will investigate and process a full refund. Notify within 30 days of the transaction. |
| Dispute between DSA/LSP & Lender | Disputes must be resolved directly between the DSA/LSP and lending partner. EASYCRED holds no liability. |
4. No Refund Scenarios
Refunds will not be provided in the following situations:
- For referral fees already paid to a DSA/LSP for a successfully disbursed loan.
- For a borrower's change of mind after a loan has been disbursed.
- If a borrower fails to meet the lender's eligibility criteria.
- For any delays in loan processing attributable to the borrower or the lender.
- For differences in final loan terms compared to platform estimates.
5. How to Raise a Query
If you believe you have a legitimate reason for a refund as per this policy, please contact us with the details below. We will review each case on its own merits.
- Email: support@easycred.co.in
- Subject Line: Refund Query - [Your Name/Organization Name]
Please include a detailed description of the issue, relevant application IDs, and any transaction details.
6. Policy Updates
FLUXCAP SOFTWARE PRIVATE LIMITED reserves the right to modify this policy at any time without prior notice. The updated policy will be posted on our website with a revised "Last Updated" date.
7. Contact Us
- Company: FLUXCAP SOFTWARE PRIVATE LIMITED (Product: EASYCRED)
- Address: Software Technology Park Of India, Incubation Center 6, Patliputra, Patna, Bihar, India
- Phone: +91 99429 22011
- Email: support@easycred.co.in
- Website: https://www.easycred.co.in/